Common agent questions
Answers you can share internally.
Open Agent Studio, select the assistant, and update the character sheet or tools. Changes apply instantly thanks to the agent manager hot reload.
Either the integration credentials are missing or the tool requires approval. Check Approvals in the sidebar and confirm a reviewer is assigned.
Today conversations stay inside the dashboard. Copy the messages you need or summarize the run in a follow-up note before sharing with teammates.
Integration troubleshooting
Diagnose connection issues fast.
Re-auth the Google integration—tokens may have expired. Confirm the service account has send mail permission.
Runs can take several minutes. If they exceed ten minutes, cancel in the UI and retry. Check the migration plan for pending latency improvements.
Ensure the connected account is the intended organizer. Set the default calendar inside the integration settings.
Escalation paths
Know where to send urgent issues.
- Platform status: check
status.agok.aifor outages or maintenance updates. - Support desk: email
contact@agok.aior submit a ticket in the dashboard's Help menu. - Billing: reach
contact@agok.aifor invoices, plan changes, or seat audits. - Security: report incidents to
contact@agok.aiwith the assistant name, user email, and a short description of what happened.
Host a 30-minute internal session covering the overview, how to approve tool calls, and where to file tickets. Adoption jumps when teammates know the basics.